The customer has the right to return goods in the following cases: Delivery of products that were not ordered, delivery of products that have expired, delivery of products that have a fault or damage which did not occur during transport.
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We will confirm the receipt of the complaint in writing without delay, and the answer according to Act on Consumer Protection is sent to the Customer within 15 (fifteen) days from on the day of the received complaint.

In the event of a justified complaint, the Customer has the right to terminate the contract with a refund of the amount paid or exchange for a correct, undamaged and valid product.

In the event of the inability to deliver another product, we will reimburse the customer for his costs of returning the goods and the value of the goods that we are no longer able to deliver.

The customer has no right to return products that have been opened/used. All the products we sell are properly stored in their original packaging. The expiration date marked on the packaging is valid only if it is stored correctly, as indicated on the declaration.