Payment methods & return policy

If the buyer is dissatisfied for any reason, he can file a complaint to the Seller (OPG Matulić) via e-mail to: info@opgmatulic.com or in writing to the address: OPG Matulić, Pašman 2, 23262, Pašman, Croatia.

The buyer has the right to return the goods in the following cases:
– Delivery of goods not ordered
– Delivery of expired goods
– Delivery of goods that have a defect or damage that did not occur during transport

The Seller will acknowledge receipt of the complaint in writing without delay, and the response in accordance with the Consumer Protection Act will be sent to the Buyer within 15 (fifteen) days from the date of receipt of the complaint.

The seller will accept in full the return of damaged, defective or incorrectly delivered goods at his own expense, if it is determined that the complaint is justified and that the buyer did not affect the correctness, damage or any defect of the goods.

In case of a justified complaint, the Buyer has the right to terminate the contract with a refund of the amount paid or a replacement for a correct, undamaged and valid product.

In case of impossibility of delivery of other goods, the Seller will reimburse the buyer for the costs of returning the goods and the value of the goods that he is no longer able to deliver.

The buyer has no right to return products that have been opened / used. All goods we sell are properly stored in the original packaging. The shelf life indicated on the packaging is valid only if stored correctly, as indicated on the declaration.

 

ONLINE PAYMENT SECURITY STATEMENT

When paying on our web store, use CorvusPay – an advanced system for secure acceptance of payment cards via the Internet.

CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.

The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity using a token or password.

Corvus Info considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.

The security controls and operating procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and the planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.

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