If the customer is dissatisfied for any reason, they may file a complaint to the Seller (OPG Matulić family agricultural household) via email at: info@opgmatulic.com or in writing to the address: OPG Matulić, Pašman 2, 23262, Pašman, Croatia.The customer has the right to return goods in the following cases:– Delivery of goods that were not ordered– Delivery of goods past their expiration date– Delivery of goods with defects or damage not caused during transportThe Seller will confirm receipt of the complaint in writing without delay and respond to the complaint within 15 (fifteen) days of receiving it, in accordance with the Consumer Protection Act.The Seller will fully accept the return of damaged, defective, or incorrectly delivered goods at their own expense, provided that the complaint is justified and the customer has not contributed to the defect, damage, or any deficiency in the goods.In the case of a justified complaint, the Customer is entitled to cancel the contract and receive a refund of the paid amount or a replacement with a correct, undamaged, and valid product.If it is not possible to deliver a replacement product, the Seller will reimburse the customer for the cost of returning the goods and the value of the goods that can no longer be delivered.The customer is not entitled to return products that have been opened/used. All goods we sell are properly stored in their original packaging. The expiration date indicated on the packaging is valid only if stored as specified on the label.
Statement on Online Payment Security
When making payments in our online store, you use CorvusPay – an advanced system for secure acceptance of payment cards over the internet.CorvusPay ensures the complete confidentiality of your card information from the moment you enter it into the CorvusPay payment form. Payment data is encrypted and transferred from your web browser to the bank that issued your card. Our store never comes into contact with complete data about your payment card. Furthermore, this information is not accessible even to CorvusPay employees. An isolated system independently transfers and manages sensitive data, keeping it completely secure.The form for entering payment data is secured with SSL transport encryption of the highest reliability. All stored data is additionally protected by encryption using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all security requirements for online payment set by leading card brands and operates in compliance with the PCI DSS Level 1 standard – the highest security standard in the payment card industry. When paying with cards enrolled in the 3-D Secure program, your bank additionally verifies your identity using a token or password, in addition to card validity.Corvus Info treats all collected information as banking secrecy and processes it accordingly. Information is used solely for its intended purpose. Your sensitive data is completely secure, and its privacy is guaranteed by the most modern protection mechanisms. Only the data necessary to perform the task is collected in accordance with strict online payment requirements.Security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the CorvusPay system. In addition, maintaining strict access control, regular security monitoring, thorough vulnerability testing, and planned implementation of information security provisions continuously maintain and improve the system’s level of security, protecting your card data.
