If the customer is dissatisfied for any reason, they may file a complaint to the Seller (OPG Matulić family agricultural household) via email at: info@opgmatulic.com or in writing to the address: OPG Matulić, Pašman 2, 23262, Pašman, Croatia.
The customer has the right to return goods in the following cases:
– Delivery of goods that were not ordered
– Delivery of goods past their expiration date
– Delivery of goods with defects or damage not caused during transport
The Seller will confirm receipt of the complaint in writing without delay and respond to the complaint within 15 (fifteen) days of receiving it, in accordance with the Consumer Protection Act.
The Seller will fully accept the return of damaged, defective, or incorrectly delivered goods at their own expense, provided that the complaint is justified and the customer has not contributed to the defect, damage, or any deficiency in the goods.
In the case of a justified complaint, the Customer is entitled to cancel the contract and receive a refund of the paid amount or a replacement with a correct, undamaged, and valid product.
If it is not possible to deliver a replacement product, the Seller will reimburse the customer for the cost of returning the goods and the value of the goods that can no longer be delivered.
The customer is not entitled to return products that have been opened/used. All goods we sell are properly stored in their original packaging. The expiration date indicated on the packaging is valid only if stored as specified on the label.