Terms & conditions
The content on this website is provided by our team and is protected by copyright. Unless otherwise stated in the content itself, you have the right to view, copy, print and distribute (but not modify) the content on this website, provided that you use the content for informational, non-commercial purposes and that you place a copyright notice on the content you use.
By visiting and using the website www.opgmatulic.com, you accept electronic communication. You hereby accept that all agreements, notices, communications and other content provided to you electronically meet the legal framework as if they had been realized in writing. If the visitor or user does not have an e-mail address or enters an incorrect one or cannot receive e-mail due to technical reasons, the seller is not obliged to try to inform the user about the order or any other details related to the order, delivery, payment, refund. funds, complaints and the like. By selecting the Newsletter Subscription option, you give us your consent to electronically include you in our marketing and other activities listed in the Newsletter Subscription.
There are no remote communication costs.
NOTICE ON HOW TO SUBMIT A CONSUMER COMPLAINT
In accordance with Art. 10 para. 3 of the Consumer Protection Act (” Official Gazette, no. 41/14, 110/15), we inform consumers that they may file a complaint expressing their dissatisfaction with the purchased product or the quality of the service provided in writing, and they will be acknowledged in writing without delay. The complaint can also be submitted in writing to the address: OPG Matulić, Pašman 2, 23262, Pašman. or e-mail address: email@example.com.
We will provide a written response to the consumer’s complaint no later than 15 days from the date of receipt of the complaint, so please provide us with your contact address for delivery of the response.
Download the complaint form HERE.
A contract concluded by the consumer for the purchase and sale of products and services is a one-time contract that is consumed by the delivery of goods or services by the trader and the payment made by the consumer, in case it is not terminated. These General Terms and Conditions are an integral part of the concluded Consumer and Merchant Agreement.
UNILATERAL TERMINATION OF THE CONTRACT
You can fill out a copy of the unilateral termination form on our website and send it to us by e-mail. We will send you an acknowledgment of receipt of the notice of unilateral termination of the contract by e-mail without delay.
INSTRUCTIONS FOR UNILATERAL TERMINATION OF THE CONTRACT
1. Calculation of the deadline for unilateral termination of the contract
You can terminate the contract unilaterally within 14 days without giving a reason.
In order to be able to terminate this Agreement unilaterally, you must notify us of your decision to terminate the Agreement unilaterally before the deadline by an unequivocal statement sent by mail or e-mail stating your name, address, telephone, fax or e-mail address, and you can also use the attached sample form for unilateral termination of the contract located at the bottom of the page.
The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third person designated by you, who is not a carrier.
2. Refund of the amount paid
We can refund only after the goods are returned to us or after you provide us with proof that you have sent the goods back to us.
3. Return of goods
Return the goods or hand them over to us without undue delay, and in any case no later than 14 days from the day you sent us your decision to unilaterally terminate the contract.
4. Costs of returning goods
You must bear the direct cost of returning the goods yourself.
5. Consumer liability for impairment of goods
You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.
The right to unilateral termination of the contract is excluded in the cases specified in Article 74 of the Consumer Protection Act. Full information regarding the right of customers to unilaterally terminate the contract can be found at the link Consumer Protection Act.
Download the form for unilateral termination of the contract HERE.
The consumer, in accordance with the provisions of Art. 79 of the Consumer Protection Act is not entitled to unilateral termination of the contract if:
- The service contract was fully fulfilled by the trader, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination of the contract from this section if the service is fully fulfilled.
- Subject of the contract for goods or services whose price depends on changes in the financial market that are outside the influence of the trader, and which may occur during the consumer’s right to unilateral termination of the contract
- The subject of the contract is goods that are made to the consumer’s specification or that are clearly tailored to the consumer
- The subject of the contract is perishable goods or goods that expire quickly
- Subject of the contract sealed goods which due to health or hygiene reasons are not suitable for return, if they were unsealed after delivery
- The subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery
- The subject of the contract is the delivery of alcoholic beverages whose price was agreed at the time of concluding the contract, and delivery may follow only after 30 days, if the price is dependent on changes in the market that are beyond the influence of the trader
- The consumer specifically requested a visit from the trader to perform urgent repairs or maintenance work, provided that during such a visit, in addition to those services that the consumer explicitly requested, the trader provides other services, or delivers other goods than those necessary to perform emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods
- Subject of the contract for the supply of sealed audio or video recordings, or computer programs, which are unsealed after delivery
- The subject of the contract is the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications
contract concluded at a public auction
- Subject of the contract the provision of non-residential accommodation services, the provision of transport services, car rental services, food and beverage delivery services or leisure services, if it is agreed that the service will be provided on a certain date or within a certain period
- The subject of the contract is the delivery of digital content that is not delivered on physical media if the fulfillment of the contract began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination.
LIABILITY FOR MATERIAL DEFECTS OF THE PRODUCT
Pursuant to the Consumer Protection Act (OG 41/14, 110/15, 14/19), the provisions of the Obligations Act (OG 35/05, 41) apply to relations between consumers and traders in the event of a material defect in the product. / 08, 125/11, 78/15) on liability for material defects.
The consumer is obliged to inform the seller of the existence of visible defects without delay and no later than two months from the day when he discovered the defect. As a seller, we are liable for material defects of things that she had at the time of the transfer of risk to the buyer as well as for those material defects that occur after the transfer of risk to the buyer if they are the result of a cause that existed before.
We are not responsible for the material defect of the sold item that appears after the lapse of two years from the sale of the item.
Out-of-court settlement of consumer disputes:
In the event of a dispute between the consumer and the trader, the consumer may submit a report to the Court of Honor of the Croatian Chamber of Commerce or a proposal for conciliation at the conciliation centers.
Proceedings before the courts of honor referred to in paragraph 1 of this Article shall be conducted in accordance with the Ordinance on the Court of Honor at the Croatian Chamber of Commerce and the Ordinance of the Court of Honor at the Croatian Chamber of trades and crafts.
Conciliation before the conciliation centers referred to in paragraph 1 of this Article shall be carried out in accordance with the provisions of the Conciliation Act, and in accordance with the Ordinance on conciliation of the conciliation center referred to in paragraph 1 of this Article.
The Croatian Chamber of Commerce and the Croatian Chamber of Trades and Crafts, with the consent of the Minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.
Online dispute resolution:
Disputes arising from online purchases can also be resolved through the European Commission’s online dispute resolution body (ODR) via the following link ec.europa.eu/consumers/odr.
This means that the problem during online shopping within the EU (defective product, inability to replace the product, etc.) you can file your complaint in a faster and easier way at the link above and the complaint can be submitted in any of the 23 official EU languages.
We will try to resolve all possible disputes amicably and by agreement, and in case of a dispute, the court in Zadar has jurisdiction.
Last update: 11.05.2021.